NEPRA seeks electrical energy customers’ complaints relating to the overbilling. Picture AFP/file

ISLAMABAD: The Nationwide Electrical Energy Regulatory Authority (NEPRA), moved by a Geo.television investigation on Distribution Corporations (DISCOs) billing customers for greater than 31 days in a single month, urges affected clients to file complaints towards the offence.

In an announcement issued within the mentioned regard, the NEPRA mentioned that the customers can submit their complaints at NEPRA’s regional or central places of work in order that the problem will be additional seemed into.

The complaints can be lodged by way of e-mail, learn the assertion.

Furthermore, NEPRA signifies that no complaints have been acquired thus far relating to clients being billed in violation of the NEPRA-approved billing interval.

It as soon as extra requested the shoppers to file their complaints so {that a} probe will be undertaken and justice offered.

In accordance with payments reviewed by Geo.television, Karachi’s Okay-Electrical (KE), Faisalabad Electrical Provide Firm (FESCO), Hyderabad Electrical Provide Firm (HESCO), Multan Electrical Energy Firm (MEPCO), Gujranwala Electrical Energy Firm (GEPCO) and the Sukkur Electrical Energy Firm (SEPCO) have billed their clients for greater than the allowed 31 days in a single month on a couple of event since January 2021.

A few of these corporations went so far as to concern payments for 35 and 37 days of electrical energy utilization to their clients in a single month, the investigation discovered.

It is a gross violation of a key situation set by NEPRA in its settlement with every of those energy distribution corporations, which states that every one tariffs for the residential clients are relevant solely on a most billing interval of 31 days.

By admin

Leave a Reply

Your email address will not be published. Required fields are marked *